🧠 Global Knowledge
Go to Company → Description.
This is where you can write everything your AI Employees should know about your business, such as:
What does your company do?
What products or services do you offer?
How does your pricing work?
This section acts as the shared knowledge base for all your AI Employees — it helps them understand your business context and answer questions consistently.
💬 AI Employee Guidelines
Each AI Employee also has its own Guidelines — these are like personalized knowledge bases that define their tone, style, and behavior.
For example:
You wouldn’t want your AI to write the same way in an email as it does on social media or in a blog post. Guidelines let you tailor each AI Employee’s communication style to fit their specific role.