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How to work with Rachel - the AI Receptionist?

Rachel is your AI-powered receptionist — always on, always polite, and always ready to help.

Ulric Musset avatar
Written by Ulric Musset
Updated over 2 months ago

Once you onboard her, you’ll receive a dedicated U.S. phone number you can use anywhere:

  • On your email signature

  • On your Google Business Profile

  • On your website or contact page

When someone calls that number, Rachel answers — instantly.


💼 What Can Rachel Do?

Rachel is trained to handle the core tasks of a professional receptionist:

  1. Answer Questions
    Rachel can respond to common and custom questions from clients or prospects — from business hours and pricing to product features.

  2. Transfer Calls
    If a call is urgent or needs your attention, Rachel can transfer the caller to your phone in real-time.

  3. Book Appointments
    Rachel can access your connected calendar and schedule appointments without sending the caller to a clunky scheduling link.


📬 After Each Call

Once a call ends, Rachel automatically sends you a summary of the conversation.
Want more context? You can also chat with Rachel to review what was said and why.


🧠 Use Cases

Here’s how customers are using Rachel today:

  • As a Sales Assistant
    Put Rachel’s number on your website to answer pre-sale questions and help convert visitors into paying customers.

  • As a Receptionist
    Let Rachel screen and manage all incoming calls — so you stay focused on your actual work.

  • As an Appointment Booker
    Perfect for coaches, service providers, and consultants who want something smarter than a booking link.

⚠️ Important: The area code for Rachel’s phone number cannot be changed.

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