If one of your connected social accounts stops working — you see a “suspended,” “disconnected,” or permissions error when Sonny tries to post — it almost always needs to be reconnected or re-verified on the platform's side.
How to fix it
Open Sonny → Settings → Social Accounts and reconnect the affected account.
For Instagram/Facebook, make sure the account is a Business or Creator profile, you're an admin of the Page, and all requested permissions are granted.
If the platform flagged the account, resolve any notice in your Facebook/Instagram account, then reconnect.
Still stuck?
Reach out to support with the account and the exact error you see, and we'll help you get it reconnected.