Once you have generated your first Instagram post with Sonny, click Publish. It will prompt you to link your Instagram account. Then you will be able to select the Instagram page you want to connect.
Make sure you are connected in your browser with the correct instagram account that own the page. If it's not the correct one go on instagram.com, log out and log in with the right account, then return to Sonny to try linking your account again.
Now you should see all the Instagram pages you can connect. Just pick your page and voila!
Common issues:
I can't see my Instagram Account in the list
I can't see my Instagram Account in the list
If you're not seeing your Instagram Page in the page, verify that:
Your Instagram Account must be at least 7 days old.
Your Instagram Account must be a Business or Creator profile
Linking Instagram requires selecting a Facebook Page that is linked to an Instagram Account. If your 2 accounts are not linked check the section below "How to Link your Instagram Account to a Facebook Page?"
Only Facebook Business Pages will show. Facebook does not allow Personal Pages to be linked.
Verify you are the admin of the Pages you want to connect.
Check you've granted all the required permissions
"Your account isn’t a Creator or Business"
"Your account isn’t a Creator or Business"
If your Instagram account is a Creator or Business account, but when linking you receive an error saying your account isn’t a Creator or Business, try switching your Instagram back to Personal and then back to Creator or Business. This often resets the account type and allows you to link Marblism.
"You may not be connected to the network..;"
"You may not be connected to the network..;"
If you receive the error: “Could not link Ayrshare to Facebook. You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later.”
"Facebook Login Disabled"
"Facebook Login Disabled"
If you try to link your Facebook or Instagram account on an Android/Iphone device and receive this error
We recommend you link your account using on your laptop or desktop and once it's done you will be able to publish/schedule post from the Marblism mobile app.
How to Link your Instagram Account to a Facebook Page?
How to Link your Instagram Account to a Facebook Page?
Connecting Instagram to Marblism requires selecting a Facebook Page that is linked to an Instagram Account.
If you already have an Instagram Business or Creator Account and want to connect a Facebook Page, see detailed instructions.
Or if you want to create a new Facebook Page.
You can check if you have an Instagram Account linked with your Facebook Page:
Log into Facebook on your desktop www.facebook.com.
Navigate to one of your Facebook pages you are an admin. This will be the one you want to link with an Instagram account.
On the left-hand panel under “Manage Page” click “Settings”. It usually is at the bottom.
Under Page Settings click “Instagram”.
The top title will say “Connected Instagram Account” if one is connected. Otherwise you will be able to connect one.
Still having some issues? Make sure the permissions are granted
Still having some issues? Make sure the permissions are granted
If you receive an error when posting that indicates Instagram permission issues or you don’t see a Instagram Page listed, it could be that some access permissions were not granted.
Access the Business Integration page by logging into Facebook and go to “Setting” -> “Settings & Privacy” -> “Security & Login” -> “Business Integration”.
Edit Facebook Permissions
On the Business Integration page, click the Ayrshare App and choose “View and Edit”.
Verify Facebook permissions
A pop-up will show. Scroll down to “Create and Manage Content on Your Page” and ensure that it is enabled. If you see a checkbox with “Pages” then check it to select all pages. Click “Save”.
Head back to Marblism. Click on Sonny > Posts > Accounts > Facebook > Gear icon. A pop up will open, click on the Page you want to unlink.
5. When it has been unlink, re-link it. You should now have the correct permissions.
Still Having Issue with Facebook Permissions?
If the issue still persists, please go back into the Facebook admin settings under Business Integration and “Remove” the Ayrshare app. Go back into Marblism and unlink and relink Facebook.