Occasionally, an AI agent may become inactive and display a message indicating it has taken a “short break.” This typically happens if the agent hasn’t interacted with you for a while, or hasn’t been used yet.
Quick Ways to Reactivate Your Agent
In most cases, you can easily bring your agent back online using one of the following options:
Resume from the message: Click the “Resume Agent” button directly within the agent’s message.
Resume from the chat menu: Open the chat, click the three dots in the upper-right corner, and select “Resume AI Employee.”
Still Not Working?
If these options aren’t visible or don’t resolve the issue, our support team is here to help.
Click the “Need Help?” button located in the lower-left corner of the page.
Start a new chat and request a human agent.
One of our support specialists will assist you in getting your AI agent back up and running.
