If an AI employee shows "{Agent} is taking a short break", it has been paused. It doesn't happen on its own because an agent sat idle. It happens when:
Someone paused the agent. You can resume it yourself, see below.
Your subscription ended or a payment failed. Then every agent in your workspaces goes on a break at once.
Quick ways to reactivate your agent
Resume from the message: click the "Resume Agent" button directly within the agent's message.
Resume from the chat menu: open the chat, click the three dots in the upper-right corner, and select "Resume AI Employee".
All your agents are on a break?
Check your subscription in My Account → Usage and billing (on older plans, My Account → Subscription). Only the workspace owner can do this.
A payment failed: update your card: on the Usage this period card, click the … menu, then Payment method.
Your subscription ended: subscribe again to bring your team back. A new subscription starts on the current hours plans.
Seeing a different message?
"{Agent} has reached their limit and clocked out for the day": a daily fair-use limit. The agent comes back on its own the next day.
"Your team went to the beach": your monthly hours are used up. See What happens when I run out of capacity?
Still not working?
If these options aren't visible or don't resolve the issue, our support team is here to help.
Click the "Need Help?" button located in the lower-left corner of the page.
Start a new chat and request a human agent.
One of our support specialists will help you get your AI agent back up and running.
