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Can Rachel answer callers from my knowledge base?

Written by Ulric Musset

Yes. Rachel can pull answers from your workspace knowledge (the Brain) during live calls, so she can handle detailed questions about your business.

How to set it up

  • Add your info to the Brain — documents, links, and FAQs.

  • Rachel uses it automatically when a caller asks something it covers.

  • For anything not in the Brain, add it to her General Instructions.

See Using the Brain to build your knowledge base.

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