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How do I fix connection issues with Stan?

Stan can sometimes tell you that there are issues with the connection, here you'll learn how to overcome this issue

Written by Samuel Discua

What the "connection issue" means

Stan can only send from an account you've connected. If your inbox or LinkedIn isn't connected — or a previously connected account has expired — Stan pauses those steps and shows a connection warning instead of sending.

Connect (or reconnect) your accounts

Open Stan's Settings and check two sections:

  • Inbox — connect Google, Microsoft, or Other (IMAP/SMTP) for email.

  • LinkedIn — connect your LinkedIn account for invites and messages.

How to fix it

  • If a section shows a warning or "reconnect," open it and reconnect the account.

  • For Other/IMAP, double-check your SMTP host and port.

  • Stan sends a quick test to confirm the connection works before resuming.

💡 The Leads table shows a small warning icon on affected leads — click it to jump straight to the setting that needs attention.

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