If you've connected your email via IMAP successfully, and Eva is letting you know that she can see your emails but you aren't seeing them in your inbox, there might be additional settings you'll need to adjust.
Check where Eva files your email
For IMAP inboxes, Eva’s default is Move (folder only): once she labels an email, it leaves your Inbox and goes to that folder. To keep emails in your Inbox, open Eva’s Settings, go to Inbox, and under “How do you want emails to be organized?” choose Copy (inbox + folder).
If you are using Outlook as your email client
You will need to subscribe to your IMAP folders as they do not show up in Outlook by default. To subscribe to folders created by Eva:
In Outlook, in the Navigation Pane, right-click the top folder for your IMAP account (usually this is the email address itself).
Click IMAP Folders.
Click Query.
Click a folder, and then click Subscribe or Unsubscribe.
Note: To select multiple folders, press and hold CTRL as you click folder names.
Once you have subscribed to the folders successfully, they should start to appear in Outlook within the navigation pane on the left. This can take a minute!