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Why was I charged if I cancelled?

Understand how our billing works and what our 7-day guarantee covers.

Written by Alicia

When you subscribe to Marblism, your payment is charged upfront at the start of your billing cycle.

We offer a 7-day money-back guarantee

If you're not happy with the product and you're within that 7-day window, just reach out to us at [email protected] and our team will be happy to help. 💬

After the 7-day period, charges are non-refundable, even if you cancel before the next billing date.
Additionally, the 7-day refund policy applies only to the initial subscription period and does not cover subsequent renewals.

Once a refund request is submitted, it typically takes 5 to 10 business days for the refund to appear in your bank account. The processing timeline begins on the day the refund request is submitted.

Didn't receive your refund?

If you cancelled within the 7-day window but your refund didn't go through, please reach out to us directly at [email protected] and we'll sort it out for you. 💬


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